frequently asked questions

How Do Pre-Orders Work?

Clan Mother Goods & Apparel is a small business that operates on a limited-run basis (making our items highly exclusive). Pre-order items are purchased before production and ensure that your items are secured during the small window of time that we set for order periods.

When making a pre-order, customers will proceed through the check out as usual & make full payment. Orders will only be shipped upon arrival of the pre-order item(s), usually as per the date suggested on the product page at time of order placement.

Once pre-orders are ready for shipment, customers will receive a confirmation e-mail stating that their order has been fulfilled and is now ready for shipment.

What are your shipping options?

Regular and expedited shipping options and pricing are available upon check-out. Clan Mother Goods & Apparel ships all items through Canada Post. All item are sent from Winnipeg, Manitoba.

Regular Mail: 4-9 Business Days

Expedited Mail: 2-5 Business Days

International Xpresspost: 4-7 Business Days

What is your return policy?

Due to the small-batch, limited-run nature of our operation, all sales are final.

When will my item ship? Will I receive a tracking number?

Please allow for production and packaging time from the time you place your order until it ships (please refer to the time window given on the item page). When you place an order, you will receive an email confirming your order. Once your order is ready, you will receive another email indicating that it has shipped with a tracking number provided. All orders are shipped through Canada Post.

I do not have a PayPal account. Can I still purchase from your website?

You do not need a PayPal account to buy from our website. You can check out as a guest and continue to enter your payment details.